Last updated: 10 September 2026

Crafty Online Namibia (“Crafty Online”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly and securely.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit or use www.crafty.com.na, create an account, submit a listing, contact another user, communicate with us, or otherwise use the services provided through our website.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

1. Namibian Privacy Framework

Crafty Online Namibia operates in Namibia and this Privacy Policy is governed by the laws applicable in the Republic of Namibia.

The right to privacy is recognised under Article 13 of the Namibian Constitution, including protection relating to private communications and correspondence.

Electronic transactions and certain electronic communications in Namibia are further regulated by the Electronic Transactions Act, 2019 (Act No. 4 of 2019) and other applicable Namibian laws.

Namibia is developing dedicated data-protection legislation. Until such legislation comes into force, Crafty Online Namibia is committed to applying reasonable and responsible privacy practices, including collecting personal information for legitimate purposes, limiting its use, maintaining reasonable security safeguards and providing users with appropriate access to and control over their information.

This Privacy Policy will be updated where necessary to reflect changes to Namibian law.

2. About Crafty Online Namibia

Crafty Online Namibia provides an online platform through which individuals and businesses can advertise, discover, buy, sell and promote crafts, handmade products and related goods or services.

For the purposes of this Privacy Policy:

Account means an account created by a user to access certain features of our services.

Company means Crafty Online Namibia.

Personal Information means information relating to an identified or reasonably identifiable person.

Service means the website and services provided through Crafty Online Namibia.

Service Provider means a third party that provides services to us or processes information on our behalf.

Usage Data means information collected automatically when you access or use the website.

Website means www.crafty.com.na.

You or User means any person or organisation accessing or using our website or services.

3. Information We May Collect

Depending on how you use Crafty Online Namibia, we may collect information including:

• your first and last name;
• email address;
• telephone or mobile number;
• physical or postal address;
• town, city or region;
• account and profile information;
• information contained in listings you create;
• photographs, descriptions and other content you upload;
• communications you send through or in connection with the platform;
• information you provide when contacting us;
• transaction or subscription-related information where applicable; and
• technical and Usage Data.

Where you are a seller or advertiser, some information that you choose to include in your profile or listings may be displayed publicly so that prospective customers can identify and contact you.

You should therefore avoid publishing personal information that you do not want to be publicly available.

4. Usage Data

When you access Crafty Online Namibia, certain technical information may be collected automatically.

This may include:

• your Internet Protocol (IP) address;
• browser type and version;
• device type;
• operating system;
• pages visited;
• date and time of visits;
• time spent on pages;
• referring website or source;
• unique device identifiers; and
• diagnostic and website performance information.

We may use this information to operate, secure, maintain and improve the website and to understand how visitors use our services.

5. Account and Social Login Information

Where Crafty Online Namibia allows users to register or sign in using a third-party service, such as Google, Facebook or another supported platform, that provider may supply us with certain information associated with your account.

Depending on the permissions you grant, this may include your name, email address, profile information or other information made available by that service.

Your use of a third-party login service is also subject to the privacy terms and policies of that provider.

6. How We Use Your Personal Information

We may use personal information to:

• create and manage your account;
• provide and maintain the Crafty Online Namibia platform;
• publish and manage listings submitted by users;
• enable communication between buyers, sellers and other users;
• process subscriptions, purchases or other transactions where applicable;
• respond to enquiries and support requests;
• communicate important service, account or security information;
• prevent fraud, abuse and misuse of the platform;
• monitor and improve website performance;
• analyse usage trends;
• improve our products, features and services;
• maintain business and administrative records;
• comply with applicable legal obligations;
• enforce our Terms and Conditions;
• protect our rights, users and the public; and
• send marketing communications where permitted and where you have not opted out.

We will endeavour to use personal information only for the purpose for which it was collected or for another purpose that is reasonably compatible with the original purpose.

7. Electronic Marketing

Crafty Online Namibia may send users information about products, services, promotions, platform updates or other relevant offers where permitted by applicable Namibian law.

Where required, we will obtain the appropriate consent before sending electronic marketing communications.

Marketing communications will provide a reasonable method for you to unsubscribe or opt out of future marketing messages.

You may withdraw your consent to receive marketing communications at any time by using the unsubscribe facility provided in the communication or by contacting us.

Service-related communications, such as account, security, transaction or administrative notices, may still be sent where necessary for us to provide the service.

8. Cookies and Tracking Technologies

Crafty Online Namibia may use cookies and similar technologies to operate and improve the website.

Cookies are small files stored on your device by a website. They may be used to remember preferences, maintain login sessions, understand website usage and improve functionality.

We may use:

Essential Cookies – required for the website and account features to function properly.

Session Cookies – temporary cookies that generally expire when you close your browser.

Persistent Cookies – cookies that remain on your device for a specified period or until deleted.

Functionality Cookies – used to remember choices and preferences.

Analytics Cookies or Technologies – used to help us understand website traffic and how visitors interact with the website.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

9. Public Listings and Information Shared With Other Users

Crafty Online Namibia is an online marketplace and listing platform. Information that you deliberately include in a public profile, advertisement or listing may be visible to other users and visitors.

This may include information such as:

• your seller or business name;
• profile information;
• listing descriptions;
• product images;
• location;
• contact details; and
• other information you choose to publish.

Information made publicly available may be copied, shared or indexed by third parties, including search engines. Crafty Online Namibia cannot control how third parties use information that you have deliberately made public.

Users should carefully consider what information they publish.

10. Sharing of Personal Information

We do not sell your personal information as a standalone commercial product.

We may disclose or share personal information where reasonably necessary with:

Service Providers: Companies or individuals that assist us with website hosting, technology, analytics, communications, security, payment processing or other operational services.

Other Users: Where information is intentionally published as part of a listing, profile or marketplace interaction.

Business Partners: Where necessary to provide a particular service or promotion and where appropriate safeguards are in place.

Professional Advisers: Such as accountants, auditors, attorneys or other advisers where reasonably required.

Authorities: Where disclosure is required or authorised by Namibian law, a court order or a lawful request from an authorised public body.

Business Successors: If Crafty Online Namibia undergoes a merger, acquisition, restructuring, sale or transfer of some or all of its business or assets.

We may also disclose information where reasonably necessary to protect our legal rights, investigate suspected fraud or unlawful conduct, protect users or the public, or enforce our agreements.

11. International Processing and Service Providers

Some of the technology and service providers used by Crafty Online Namibia may operate or store information outside Namibia.

As a result, personal information may be processed or stored in another country whose privacy and data-protection rules differ from those of Namibia.

Where we use international service providers, we will take reasonable steps appropriate to the circumstances to ensure that personal information is handled securely and consistently with this Privacy Policy.

12. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• provide our services;
• maintain accounts and listings;
• comply with legal, accounting or administrative obligations;
• resolve disputes;
• prevent fraud and abuse; and
• enforce our agreements.

Different categories of information may be retained for different periods.

Information may also be retained where required by applicable Namibian law or where reasonably necessary for the establishment, exercise or defence of legal claims.

13. Security of Personal Information

Crafty Online Namibia takes reasonable technical, organizational and administrative measures to protect personal information against:

• unauthorized access;
• loss;
• misuse;
• alteration;
• unlawful disclosure; and
• destruction.

However, no internet transmission, website, database or electronic storage system can be guaranteed to be completely secure.

Users are responsible for protecting their account credentials and should notify us if they believe their account or personal information has been compromised.

14. Your Personal Information

Subject to applicable law and reasonable verification of your identity, you may contact us to:

• ask whether we hold personal information about you;
• request access to personal information you have provided to us;
• request that inaccurate or outdated information be corrected;
• update your account information;
• request deletion of certain personal information;
• withdraw consent where processing depends on your consent; or
• opt out of direct marketing communications.

Some information may need to be retained where required by law, for legitimate business records, fraud prevention, dispute resolution or the enforcement of agreements.

Where account-management functionality is available, you may also be able to update or delete certain information directly through your account.

15. Children’s Privacy

Crafty Online Namibia is not intended for use by children under the age of 18 without the involvement and consent of a parent or legal guardian.

We do not knowingly seek to collect personal information directly from children for the purpose of creating independent seller or buyer accounts.

If a parent or guardian believes that a child has provided personal information to Crafty Online Namibia without appropriate permission, they should contact us so that we can investigate and, where appropriate, remove the information.

16. Third-Party Websites and Services

Crafty Online Namibia may contain links to websites or services operated by third parties.

We do not control the privacy, security or content practices of those third parties. This Privacy Policy applies only to Crafty Online Namibia.

We encourage users to review the privacy policies of third-party websites before providing personal information to them.

17. User Responsibilities

Users of Crafty Online Namibia must ensure that any personal information they upload or publish about another person has been obtained and shared lawfully and with appropriate permission where required.

Users should not publish sensitive or unnecessary personal information in listings, comments, descriptions, photographs or other publicly accessible areas of the website.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or applicable Namibian law.

When changes are made, the updated Privacy Policy will be published on this page and the “Last updated” date will be revised.

Material changes may also be communicated through the website or other appropriate channels.

We encourage users to review this Privacy Policy periodically.

19. Governing Law

This Privacy Policy and the processing of personal information by Crafty Online Namibia are subject to the laws of the Republic of Namibia.

Nothing in this Privacy Policy is intended to limit any rights available to a person under applicable Namibian law.

20. Contact Us

If you have questions about this Privacy Policy, wish to update your information, or would like to make a privacy-related request, please contact:

Crafty Online Namibia

Website: www.crafty.com.na

Email: info@crafty.com.na

When submitting a request relating to personal information, we may ask for reasonable information to verify your identity before providing, changing or deleting personal information.